Products
Yes. All ALEX-ISLA formulas are made with clean, non-toxic ingredients and are always vegan and cruelty-free—never tested on animals.
Absolutely. Each formula is dermatologist-reviewed and made with gentle, non-irritating ingredients designed to respect and support all skin types.
We never use synthetic fragrance. Some products may have a light, natural scent from essential oils or plant extracts—but always at safe, skin-friendly levels.
All ALEX-ISLA skincare products are proudly formulated and made in California in small, ethically produced batches.
Orders & Shipping
We currently ship within the U.S., with plans to expand internationally soon. Stay tuned or join our mailing list for updates!
Orders typically ship within 1–2 business days. Standard U.S. shipping takes an additional 3–7 business days, depending on your location.
Yes—once your order ships, you’ll receive an email with a tracking link. You can also log into your ALEX-ISLA account to view order history and tracking info.
Returns & Support
We offer a 30-Day Glow Guarantee. If you’re not completely satisfied—even if you’ve tried the product—you can return it within 30 days of delivery for a full refund (excluding shipping).
Click here to view our full return policy →
Email us at support@alexisla.com with your order number and we’ll walk you through the return process.
If your order hasn’t shipped yet, we’re happy to help make changes. Email us ASAP at support@alexisla.com with your order number.
General
We offer exclusive early access, seasonal promos, and limited-time drops to our newsletter subscribers and social media community.