We want you to love your skin—and your experience with ALEX-ISLA. If you’re not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery for a full refund (excluding shipping).
How to Start a Return
To initiate your return, email us at support@alexisla.com within 30 days of receiving your order to request a return authorization and step-by-step instructions.
Return Guidelines
We believe skincare should be personal—so yes, you can return a product even if you’ve tried it. To help us process your return smoothly:
Include your order number or proof of purchase
Return the item in its original packaging, even if used
Ship with a trackable method and signature confirmation
A 15% restocking fee may apply if items are missing packaging or returned beyond the 30-day window.
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method. Please allow up to 10 business days for processing.
Return Address
ALEX-ISLA — Returns 9734 Variel Ave Chatsworth, CA 91311
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